Support · v1.8
A calm answer to every question.
Savely is a quiet place for your money. If something looks off — a missing transaction, a chart that won't load, a bank that dropped — tell us. We'll sort it out, patiently.
Reach us.
Questions about your account, a bank connection, or something simpler. All roads lead to the same desk.
Common questions.
If yours isn't here, write in. We answer each one by hand.
01Is my bank data safe with Savely?
Yes. Savely uses read-only bank connections via regulated aggregators. We never see or store your banking credentials. All data at rest is encrypted, and we never sell or share information with third parties.
02Why can't I connect my bank?
Most often it's a temporary outage at the aggregator. Try again in ~30 minutes. If it persists, email us with your bank name and country — we'll chase it down.
03Can I export my data?
Yes. Settings → Data → Export. You'll get a CSV of all your transactions, categories, and budgets. Nothing is kept hostage.
04How do budgets roll over at month end?
Unspent amounts either carry to next month or reset — your call. Set it per budget in Budget → Options → Rollover. The default is reset.
05Does Savely work outside Europe?
Partial. EU, UK, and US banks work well. Canada and Australia are in public beta. Other regions — get in touch and we'll tell you honestly whether we can connect.
Current state.
Version, platform, response times, and system status.
Version
1.8.0
Platform
iOS 16+
Reply time
~ 14 hours
Systems
All good
Still stuck?
Write to us directly. A small team, real replies, patient answers.
ivanlorenzana@outlook.com